FAQs Billing, Payments & Subscriptions

1. How do I view my contract details?

You can view and manage your contracts, invoices, transaction history, payment methods and billing information on our Billing Portal.

To access the Billing Portal, go to your WeddingPro Dashboard, then click on your company name in the top-right corner and select ‘Billing’ from the dropdown menu. 

• Click on ‘Contracts’ on the left-hand side. 
• Click on the contract number you wish to view.

To print the contract, click on ‘Print View’.

2. How do I view invoices?

You can view and manage your contracts, invoices, transaction history, payment methods and billing information on our Billing Portal.

To access the Billing Portal, go to your WeddingPro Dashboard, then click on your company name in the top-right corner and select ‘Billing’ from the dropdown menu. 

• Click on ‘Invoices’ on the left-hand side. 
• Click on the invoice number you wish to view.

Click on the relevant icons on the top right-hand side to print or download the invoice.

3. How do I view my transaction history?

You can view and manage your contracts, invoices, transaction history, payment methods and billing information on our Billing Portal.

To access the Billing Portal, go to WeddingPro, then click on your company name in the top-right corner of your WeddingPro Dashboard and select ‘Billing’ from the dropdown menu. 

• Click on ‘Transaction History’ on the left-hand side. Use the drop-down menu on the right-hand side to choose the time frame you want to search. 

4. How do I update my payment methods?

You can view and manage your contracts, invoices, transaction history, payment methods and billing information on our Billing Portal.

To access the Billing Portal, go to WeddingPro, then click on your company name in the top-right corner of your WeddingPro Dashboard and select ‘Billing’ from the dropdown menu. 

• Click on ‘Payment Methods’ on the left-hand side. 
• Click on ‘Add Payment Method’ and enter your card details. 
• Click on ‘Add Payment Method’ to save the information.

5. How do I view my billing information?

You can view and manage your contracts, invoices, transaction history, payment methods and billing information on our Billing Portal.

To access the Billing Portal, go to WeddingPro, then click on your company name in the top-right corner of your WeddingPro Dashboard and select ‘Billing’ from the dropdown menu. 

• Click on ‘ Billing Information’ on the left-hand side. 
• Update your billing address and/or email address as needed, then click on ‘Save Changes’.

6. How do I make changes to my contract?

You can request to make changes to your contract by contacting us by email ([e-mail]) or by submitting a request via the WeddingPro Billing Portal.

To submit a request via the Billing Portal, go to WeddingPro, then click on your company name in the top-right corner of your WeddingPro Dashboard and select ‘Billing’ from the dropdown menu. 

• Select ‘Contact Us’ from the left-hand side menu, then click on ‘Submit a Question’. 
• Choose the ‘Questions About Your Services’ case type option, then type your request in the ‘Description’ field and click ‘Submit’.

7. How do I cancel my contract?

You can request a contract cancellation via the WeddingPro Billing Portal.

To request a contract cancellation via the WeddingPro Billing Portal, go to WeddingPro, then click on your company name in the top-right corner of your WeddingPro Dashboard and select ‘Billing’ from the dropdown menu. 

• Select ‘Contracts’ from the left-hand side menu, then click the ‘Manage Contract’ button for the contract you wish to cancel. 
• Click on ‘Cancel Contract’ and follow the instructions until a ‘Processing Cancellation’ message has appeared on the Contracts page of your WeddingPro Billing Portal.

For more details, including information about whether your contract is eligible for cancellation or not, see our guide to Canceling or Making Changes to My Contract.

8. Can I switch to a lower-tier subscription instead of canceling?

All of our contracts have an initial term to ensure that vendors get the most out of their subscription. If you’d like to better understand how to maximize your performance, our team is here to help. In addition, if you’d like to explore making changes after your initial term, please contact us at [e-mail].

9. How can I reactivate my subscription after canceling?

Contact us at any time at [e-mail]. We would love to have you back!

10. How do I cancel my contract on WeddingWire, but keep my contract on The Knot (or vice versa)?

If you have a contract for both The Knot and WeddingWire, and wish to cancel just one of these and retain the other, please reach out to our team for assistance. 

You can:

1. Submit a question via the Billing Portal
2. Call our Account Specialists at 800-843-4983 (select ‘Option 3’ for ‘Billing’)
3. Email us at [e-mail]

Our team is available from 8 AM–8 PM EST, Monday–Friday.