We understand that your business needs can change, so if you find that you need to cancel your contract, you can request this via WeddingPro’s unified Billing Portal. Alternatively, if you wish to explore other options and/or make changes to your contract, our Support Team is available by phone (1 (888) 934-0949) or by email (support@weddingpro.com) to assist.
Accessing the Billing Portal
- To access the Billing Portal, go to WeddingPro and click on your company name in the top-right corner of your WeddingPro Dashboard. Select ‘Billing’ from the dropdown menu.
Partially Cancelling Your Contract
- If you have a contract for both The Knot and WeddingWire, and wish to cancel just one of these and retain the other, please see the section below, ‘Making Changes to Your Contract’.
Cancelling Your Contract in Full
- To cancel your contract, click on ‘Contracts’ in the sidebar menu and select the ‘Manage Contract’ button for the contract you wish to cancel.
- Click on ‘Cancel Contract’.
- A pop-up will then appear, asking you to confirm that you wish to begin cancellation.
- You will then be required to select a cancellation reason, after which the ‘Cancel Contract’ button will become clickable.
- A Processing Cancellation message will then appear on your screen, notifying you that the products in your contract will remain active until the effective end date.
- If your contract is eligible for cancellation, the effective end date will be your next billing date. However, if your contract is not eligible for cancellation, the effective end date will be the day before the contract is scheduled to renew.
- Please note that contracts must be cancelled at least 10 calendar days prior to the next billing/renewal date. Please also be sure to check your contract for any additional terms that may apply.
Requesting Contract Cancellation by Phone, Email or Chat
- Please note that if you get in touch with us via phone, email or via our AI Agent/Chat to request a contract cancellation, our team will ask you to submit your request via the Billing Portal in your WeddingPro account.
- A cancel request is not considered submitted until the ‘Cancel Contract’ button has been clicked and the Processing Cancellation message has appeared on the ‘Contracts’ page of your WeddingPro Billing Portal.
Confirming Contract Cancellation
- After you have cancelled your contract via your WeddingPro Billing Portal, a member of our Vendor Support Team will reach out to confirm that you wish to proceed with cancellation.
- After this has been confirmed, you will receive an email notifying you that your contract has been cancelled.
- Please note that contract cancellation is subject to eligibility terms.
- We also feel it’s important to add that if you change your mind at any point after cancelling, don’t worry, we would love to have you back!
Making Changes to Your Contract
- All contracts have an initial term period to help you make the most of your subscriptions.
- If you would like to explore what alternative contract options are available after your initial term period has ended, or if you would like to discuss strategies for optimizing your current storefront listing(s), our team is here to help!
Contract Assistance
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If you have any questions or require any additional support, please feel free to get in touch! You can:
- Submit a question via the Billing Portal
- Call our Account Specialists at 800-843-4983 (select ‘Option 3’ for Billing)
- Email us at support@weddingpro.com
- Our team is available from 8:00 AM–8:00 PM EST, Monday–Friday.