The WeddingPro app helps you stay connected with couples and respond to every lead, anytime and from anywhere. With a reliable, easy-to-use mobile Inbox, you can manage conversations effortlessly on the go, convert leads faster and free up more time.
Don't have the latest version of the app yet? Download it for iPhone at the App Store.
Here’s everything you need to know to get started:
Logging In
- Open the app and tap ‘Log In’.
- You’ll be redirected to a webpage to enter your credentials.
- After logging in, return to the app to view your Inbox.
What’s Inside Your Mobile Inbox
From the Inbox home screen, you can manage all your leads in one place.
Need to switch Storefronts? Tap the dropdown menu at the top of the screen to switch between your different Storefronts.
Actions You Can Take From the Inbox Home Screen
- View direct messages by Storefront.
- Mark as ‘Read’ or ‘Unread’ by swiping a conversation to the right.
- Archive a conversation by swiping to the left.
- Star a message to highlight important conversations.
- Filter messages by Unread, Archived, Starred or Booked.
Actions You Can Take From Inside a Message Thread
Once you open a conversation with a lead, you can tap the three dots in a conversation to:
- Mark the conversation as ‘Unread’ to close the conversation and return to the main Inbox.
- Star the conversation.
-
Archive the conversation to close the conversation and return you to the main Inbox.
- You can only filter by Archived messages from the desktop.
- Mark as ‘Booked’.
- Report and block a user.
You can click the ‘+’ sign (next to where you type a message) to:
- Add attachments: Attach files from your device or images from your photo library to include with your message. You can also take a photo and add it as an attachment. There is a maximum of 17MB per file and up to 10 attachments per message. Uploading may require granting WeddingPro access to your device files or camera.
- Send a Quick Reply: Select and send a Quick Reply to answer common questions quickly and easily. Your response will include any Smart Fields or attachments previously added to the Quick Reply template on desktop. You can create and edit your Quick Replies from the IOS app, so you can manage them easily wherever you are.
Insights to Help You Prioritize
You will receive a notification in the conversation thread if a couple from The Knot decides to end the discussion and not move forward. If you wish, you can then archive the conversation so that you can focus your attention on your next great lead.
How to View Your Settings
Access the Settings section by clicking on the gear icon at the top right of your Inbox home screen. In the Settings section, you can:
- Turn push notifications on or off: Pro tip! Keep these on to get real-time alerts when you have a new message from a couple.
- View the Help Center: This will bring you to the Help Center view on mobile web.
- Access your Storefront dashboard: This will bring you to the mobile web view of your dashboard.
- View Terms & Conditions, Privacy Policy, CA Privacy, Accessibility Statement.
- Log out of the app.
What inbox features aren’t in the app yet?
The following features (currently available via your Inbox on desktop only) will be coming to the app soon!
- Add or edit an Auto Reply.
- View Lead Tags.
What features from the older version of the app are no longer available?
The following features and capabilities (which are still available via your desktop or web browser) are no longer included in the app:
- Update your Storefront details, business description, FAQs, deals and events.
- Collect and respond to reviews.
After listening to vendor feedback, the new WeddingPro App focuses on the mobile Inbox for managing leads and conversations on the go.