FAQs Support & Resources

1. Where can I find the WeddingPro Blog?

The WeddingPro Blog is updated frequently with content to power your business. Contributors cover a variety of topics, including news and trends in search engine optimization, social media, lead generation, analytics, sales tactics and more. 

2. How can I view your webinars?

Each month, industry experts and WeddingPro Educators host a webinar on a topic important to your wedding business’s success.

Email us at [e-mail] if you'd like to receive future webinar invitations.

3. What is Fellowship for Change?

Fellowship for Change is a program that gives pros in their first years of business the chance to pursue their passions and accelerate their growth through self-paced educational content, expert-led talks and so much more.

Fellowship for Change has now evolved into the WeddingPro Grant Program. For more information, please visit the small business grant page.

4. How do I ensure my Storefront is optimized/looks professional?

Your storefront is the first impression couples get of your business when they're searching for wedding vendors on The Knot and WeddingWire. Our Storefront Guidelines and Best Practices will help you create a storefront that stands out and maximizes your potential.

5. Who can I contact if I need help?

If you have any questions or require assistance, our team is available from 8 AM–8 PM EST, Monday–Friday:

Email: [e-mail] 

Phone: [phone]

• Select ‘1’ to discuss advertising on our platforms
• Select ‘2’ for Support
• Select ‘3’ for Billing

6. How can I speak to a live agent?

We currently do not provide live chat support. However, if you have any questions or require assistance, our support team can be reached via phone or email, and is available from 8 AM–8 PM EST, Monday–Friday:

Email: [e-mail] 

Phone: [phone]

• Select ‘1’ to discuss advertising on our platforms
• Select ‘2’ for Support
• Select ‘3’ for Billing

7. Why can’t I log in to my account?

If you are experiencing difficulties logging in and managing your account, we recommend that you check the following things:

• Confirm you are using the correct browser and that it is updated to its latest version. 
• Clear your cache, cookies and browsing history.
• If issues persist, contact our Support Team at [e-mail] with the following information:
  • Screenshots of any error messages you are seeing
  • The browser you are using (and its version, if possible)
  • Whether you are experiencing this issue on a specific device or operating system.

8. What Internet Browsers Are Compatible with The Knot and WeddingWire?

The Knot and WeddingWire work best with the latest version of Chrome or Mozilla Firefox.

Our sites are not fully compatible with the AOL, Netscape, Safari or early version Internet Explorer web browsers. 

9. Why Am I Not Receiving Emails from The Knot and WeddingWire?

If you do not receive your confirmation email, please check your spam/junk email box, as some email clients filter the confirmation email into this box. The email should be sent from [e-mail]. 

To ensure that you are receiving all emails relating to The Knot and/or WeddingWire, please add the following email addresses to your own contact list:

WeddingPro:

• [e-mail]

The Knot:

• [e-mail]
• @member.theknot.com
• @partner.theknot.com

WeddingWire:

• [e-mail]
• [e-mail]
• [e-mail]
• [e-mail]

Click here if you need more information about not receiving emails.

10. What do I do if my voucher/gift card/ account credit has expired or I have issues with it?

If you received a gift card, Uber Eats voucher or account credit as part of our Storefront Completion incentive in 2025 and have questions relating to any of these, please contact our Support Team, who are available from 8 AM–8 PM EST, Monday–Friday:

Email: [e-mail] 

Phone: [phone]